Privacy & Terms

This Privacy Policy and Terms describes how your personal information is collected, used, and shared when you visit or make a purchase from dolanlumber.com (the “Site”).

YOUR PRIVACY IS IMPORTANT TO US

When you visit the Site (dolanlumber.com), we automatically collect personal information related to your device. This helps us determine what individual pages our visitors spend the most time on and what they search for most. We collect certain information about your device, your web browser, IP address, and time zone. We collect information about what products you view, and what websites or search terms referred you to the Site. We place cookies, also known as “browser cookies”, on your site. This helps you navigate our website more efficiently. We use the Information that we collect to enhance and improve the information we provide on our website in line with visitor preferences. This also helps us improve our advertising and make our products and services more relatable. Google Analytics helps us to further understand how our website visitors use the Site. Your information is protected by Google the same way it protects your privacy when you browse with Google. We comply with applicable laws and regulations related to websites. We may update this privacy policy at any time.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including but not limited to, credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We do not sell or share any of the personal information we collect. If you have questions, please contact us by email: [email protected] or call 1-800-9-DOLANS

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

AGREEMENT TO SEND AND RECEIVE MESSAGES

When an email and/or text message(s) is received from Dolan’s personnel, and when an send email and/or text messages to Dolan’s personnel, you are agreeing to our Terms of Sale and privacy policy (https://dolanlumber.com/privacy-terms) This agreement is not a condition of any purchase. Message frequency varies. Message and data rates may apply. To opt out of messaging, please reply STOP to any Dolan text or email message. For assistance, text HELP to 925-727-3339 or email us at [email protected]. Visit https://dolanlumber.com/privacy-terms for Privacy Policy and for Terms of Service. SMS information will not be shared. Dolan’s does not share, sell or trade customer information. Including SMS, Addresses, Telephone, or Email. Please see section “Sharing Your Personal Information” for exceptions and additional information.

SHARING YOUR PERSONAL INFORMATION

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

SUBSCRIPTION TO OUR NEWSLETTER

By opting in (subscribing) to our newsletter you agree to receive exclusive news about products, promotions, and special events offered by Dolan. The frequency of our newsletters may vary. You may unsubscribe at any time by activating the unsubscribe button at the bottom of every newsletter. Message and data rates may apply. You may subscribe to our newsletter on our website. If you require more information, please email [email protected].

WHEN YOU PURCHASE FROM US – TERMS OF SALE

All orders, sales contracts, and shipments are accepted and executed by Dolan’s of Concord/Pinole Inc. A complete copy of our “Terms of Sale” can be obtained at any of our Dolan’s locations. We ask that all orders be inspected upon receipt and if any errors, shortages, or irregularities exist, please report on the delivery invoice and email to your Dolan’s Sales Representative or bring the delivery invoice to the closest Dolan’s location.

DELIVERY SERVICE

Dolan’s has a curbside delivery policy. We will not be responsible for damage to sidewalks, curbing, or other property when required to make delivery inside of curb. The Purchaser is responsible for adequate/safe access to delivery location and assumes liability to property when trucks are required to leave highways or accepted streets. Dolan’s reserves the right to determine if a job site is safely accessible for our team.

RETURNS AND SPECIAL ORDERS

Special order items including window units, pre-hung doors, and trusses are not returnable. Special Order are non-stock items, typically made to order for the Purchasers specific application. The Purchaser is responsible for confirming the order and signing the special-order specifications. Documents containing such specifications are provided by Dolan personnel. Dolan’s will not be held liable for incorrect material if approved and signed for by the customer. Expected delivery dates are estimates. Dolan’s is not responsible for vendor delays or back orders.

No returns or exchanges will be accepted after 15 days on stock items. All returns must be accompanied by a sales receipt. Any adjustment for defective material shall be made on an exchange basis of the material and no other basis. Returns within 15 days will be charged a minimum 15% Restocking Fee. Store Credit Only. No goods shall be returned to us without our consent. No returns or exchanges, regardless of conditions after 30 days.

STORAGE FEES

All special ordered material is subject to storage fees as follows, after an order is received in full by Dolan Lumber at one of our warehouse facilities. The timeline is based on the initial receiving date of all material on a sales order at any Dolan’s facility. If you are aware of potential delays at the job site, please communicate them as soon as possible to a Dolan’s representative. Storage fees are not prorated, the full amount is due and is non-refundable upon anniversary date.

  • 1st month - no fees
  • 2nd month - Order must be paid in full at the beginning of the 2nd month, no additional fees
  • 3rd month- Fees begin to incur on the receiving anniversary of every month hereafter at the following rate based on cost of order.
    • $0-$5K: $100 / month
    • $6K-20K: $150 / month
    • $21K – $60K: $200 / month
    • $61K – and up: $ 300 / month
  • After the 6th month of storage there will be a flat fee of $600 / month, regardless of order cost or size.

WARRANTIES

Each product sold by Dolan Lumber is governed by manufacturers’ warranty, where applicable. Dolan Lumber does not guarantee or imply that they will supersede, increase, improve, or add to the warranties produced by the individual manufacturers.

DEFECTIVE / DAMAGED MATERIAL

  • Defective: Implies that the product is covered by the terms of the manufacturer or that the product is not to the specifications as stated; either in quality, grade, mechanically,
  • Damaged: Product that is as ordered and meets manufacturers’ tolerance that has been damaged prior to acceptance by the customer.

Defective / damaged goods must be reported either:

  1. Time of delivery or within 48 If reported at the time of delivery the Dolan Lumber driver will state, the condition of material on the delivery tag and call a supervisor to find a solution.
  2. Missing product must be reported within 48 hours of delivery
  3. Concealed damage claims must include the original carton / packaging, or this type of claim cannot be Please take photos as soon as defect / damage is noticed.
  4. Please thoroughly inspect material for defect / damage prior to
  5. Dolan Lumber reserves the right to first attempt to fix / repair any damage prior to re-
  6. All damaged product submitted for a claim must contain a picture

CANCELLATION

In general, special-order products may not be canceled after receipt of customer signature and Dolan Lumber submits the order with the vendor.

ACCOUNTS

To apply for a store account with us, please fill out this application

https://dolanlumber.com/credit-application/

All bills are due and payable in full on the 10th of the month after purchase and are past due after the 11th. Past due accounts are subject to a FINANCE CHARGE which is computed by a PERIODIC RATE of 1-1/2% which is an ANNUAL PERCENTAGE RATE OF 18% State of California Preliminary Notices will be filed on all jobs; Buyer agrees to supply information, therefore.

There will be a minimum charge of$ 30 on all returned checks. All costs incurred by legal action including attorney’s fees shall be paid by customer.

We appreciate your business and look forward to providing you with high-quality products and the best customer service in the Bay Area.